INSIDE : inside.mc.duke.edu

April 05, 2004 Volume 13 No. 7

Tools For Building Satisfied Patients

Shilpa Shelton could tell right away that the father sitting at his sleeping son’s bedside was anxious. The father confided his worries that his son was not receiving enough pain medication and expressed uncertainty about when a medical test doctors had ordered would be done.

Shelton, an assistant operating officer at Duke University Hospital (DUH), sprang into action. She relayed the concerns to the patient’s nurse, who explained that...

Shilpa Shelton (above center), an assistant operating officer at Duke Hospital, checks to see if patient Clarence Woods of Granite Falls, NC, has any concerns during the first 24 hours of his admission to the 6300 patient care unit as part of a new leadership rounding initiative to improve patient satisfaction. Woods’ wife, Carlene, listens in the background.

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	Can the Mind Move a Machine? Human Studies Show Feasibility of Brain Waves Controlling Machines Can brain signals operate machinery? It should be possible, according to researchers at Duke...