INSIDE : inside.mc.duke.edu

March 08, 2004 Volume 13 No. 5

Duke Hospital Solving Problems for the Last Time

Bill Burton, director of performance services for Duke University Hospital (DUH), admits he was a bit skeptical when he first heard about Six Sigma. Touted as a program to help organizations figure out how to do things better, faster, and at lower cost, he thought it might be just the latest business fad.

But after visiting the Six Sigma Academy in San Francisco, CA, last summer, listening to on-site presentations by academy members, and...

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